Privacy Policy
Last updated: August 2026
1. Who we are
Ideal Food Warmers & Catering Equipment (IFWCE) is a catering equipment hire service based at Beacon Road, Chatham, ME5 7BW. This Privacy Policy explains how we collect, use and protect your information when you use our website or hire from us.
2. Information we collect
When you request a quote or place a hire order we collect your full name, email address, contact number, delivery address, postcode and event details. We also collect the contents of your cart and any messages you send us. If you create an account, we store the email and details you provide at registration.
3. How we use your information
We use your information to process quote requests, arrange delivery and collection, respond to enquiries, send you confirmation and quote emails, and fulfil our hire agreement. We will never sell your personal data to third parties.
4. Cookies
Cookies are small text files stored on your device. We use three categories: Essential (required for the cart, checkout and login to function — always on), Analytics (anonymous usage statistics that help us improve the site), and Marketing (allows us to send you relevant offers and updates). You can control non-essential cookies at any time using the cookie banner, and you can withdraw consent by clearing your stored preferences in your browser.
5. How long we keep your data
We retain order and quote information for as long as needed to provide our services and meet legal or accounting requirements. Account data is kept until you ask us to delete it.
6. Your rights
You have the right to access, correct or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
7. Sharing your data
We only share your information with trusted service providers who help us operate (such as payment or email delivery) and only to the extent necessary. All such providers are bound by confidentiality obligations.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we do our best to safeguard it.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
For any privacy questions or to exercise your rights, reach us at:
- idealfoodwarmers@gmail.com
- 07564764628
- Beacon Road, Chatham, ME5 7BW